Support
Stuck, found a bug, or want your data gone? Write in and a real person will answer.
Email: [email protected]
For a bug, say which iPhone and iOS version you are on, what you tapped, and what happened. A screenshot helps a lot.
Subscriptions
How do I cancel?
Subscriptions are billed through your Apple ID, so Apple handles cancelling. Open Settings, tap your name, then Subscriptions, and choose Bonbon. Cancel at least 24 hours before the period ends. Bonbon cannot cancel it for you.
Can I get a refund?
Apple handles refunds under its own policy. Request one at reportaproblem.apple.com.
Your data
How do I delete my account?
Email [email protected] from your account, or say your username. Closing your account removes your profile, logs, photos, posts and messages. The privacy page says exactly what is kept and why.
Can I get a copy of my data?
Yes. Ask at the address above and you will get it within 30 days. Asking costs nothing and you do not have to give a reason.
Who can see my weight?
Nobody. Your weight is never shared, not with friends, not on the step ladder and not on your profile.
How do I stop Bonbon reading Apple Health?
Turn off access in the iOS Health app, under Bonbon’s entry in the list of apps with access. Bonbon keeps working without it. It never writes anything back to Health.
Using Bonbon
The calorie estimate for my photo is wrong.
Photo estimates are a machine’s best guess. They are often close and sometimes not. You can edit every entry, so fix it and carry on.
Someone is bothering me.
You can block anyone, and report a post or a person from inside the app. Reports are read and acted on. Only friends can message you, so removing someone as a friend also stops their messages.
Still stuck?